Last Updated: June 15, 2025

Introduction

At HolFrakmid Casino ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a reservation
  • Sign up for our loyalty program
  • Subscribe to our newsletter
  • Contact us through our website or customer service
  • Participate in promotions or surveys

This information may include:

  • Name, email address, postal address, and phone number
  • Date of birth and government-issued identification (for age verification)
  • Payment information
  • Accommodation preferences
  • Gaming preferences and history
  • Loyalty program membership details

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages viewed and links clicked
  • Time spent on pages
  • Referral sources
  • Location information (if permitted by your device settings)

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can control cookies through your browser settings, although disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and fulfill your reservations and requests
  • Verify your identity and prevent fraud
  • Administer your account and loyalty program membership
  • Send you marketing communications, newsletters, and promotional materials
  • Respond to your inquiries and provide customer support
  • Improve our website, services, and overall user experience
  • Monitor and analyze usage patterns and trends
  • Comply with legal and regulatory requirements
  • Enforce our terms and conditions

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

We may share information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Business Partners

We may share information with our business partners, such as hotel operators, restaurants, and entertainment providers, to fulfill your requests and enhance your experience.

Affiliated Companies

We may share information with our parent company, subsidiaries, and affiliates for business purposes.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

With Your Consent

We may disclose your information for any other purpose with your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction of processing of your personal information
  • Data portability
  • Objection to processing of your personal information
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and our services.

Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We implement appropriate safeguards to protect your information when it is transferred internationally.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as of the date stated at the top of the policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

HolFrakmid Casino
Attn: Privacy Officer
123 Casino Boulevard
Las Vegas, NV 89109
Email: [email protected]
Phone: +1 (555) 123-4567